Intern, Customer Service
Reckitt
internship
Posted on:
Location Type: Office
Location: Heidelberg • 🇩🇪 Germany
Visit company websiteJob Level
Entry Level
About the role
- Order management in SAP: ensuring, processing and managing incoming customer orders
- Quality checks: monitoring delivery dates, item numbers, EANs and minimum quantities in close coordination with our customers
- Proactive communication: supporting customers during supply shortages and new product launches
- Complaint handling: verifying quantity and price discrepancies and processing claims in SAP
- Data maintenance: recording reimbursements and managing customer enquiries
- Process optimization: contributing to improvements with KPIs in mind
- Teamwork: close collaboration with internal departments and active development of customer relationships
Requirements
- Currently studying business, logistics, supply chain management or a related field
- Interest in processes, data and customer communication
- Confident user of MS Office; initial SAP knowledge is a plus
- Self-starter with strong organisational skills and a team player attitude
- Fluent in German and English
Benefits
- Parental benefits
- Employee Assistance Program to support mental health
- Life insurance for all employees globally
- A range of other benefits aligned with the local market
- Global share plans to save and participate in Reckitt’s potential future success
- Short-term incentives to recognise, appreciate and reward outstanding results
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order managementquality checksdata maintenanceprocess optimizationKPI management
Soft skills
proactive communicationcomplaint handlingteamworkorganizational skillsself-starter