Manager

• First point of contact for process workflow opportunities and interdependencies for production and/or maintenance/development projects/initiatives
• Proactively identifies innovative opportunities to enhance client experience and business/process efficiency and effectiveness
• Understands full impact of end to end business process and balances converging forces of superior client experience and business results accordingly
• Accepts and successfully executes change while supporting employees through proactive communication, issue resolution and effective decision-making
• Responsible for clear, concise, and accurate creation/maintenance of detailed process documentation
• In this role, you will communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide

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