Manager

• Collaborate with key partners in multiple lines of business
• Manage, design, develop and implement end to end operational processes
• Accountable for the delivery and execution of process owner goals and objectives
• Responsible for clear, concise and accurate creation/maintenance of detailed process documentation
• Provide strategic operational advice and insights
• Proactively identifies innovative opportunities to enhance client experience and business/process efficiency and effectiveness
• Understands full impact of end-to-end business process
• Maintain a client first culture with a sense of urgencyto ensure escalations are managed quickly and effectively
• Enable digitization strategies through increased automation and straight through processing
• Support Transformation Programs led by Transaction Banking, CBO, P&CB, Enterprise and Innovation partners

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