Customer Success Manager

• Create customer success strategy for enterprise customers
• Drive segmentation strategy for enterprise accounts
• Build playbooks to maximize pilot conversion, value realization, onboarding, user engagement, and user adoption
• Establish strong relationships with enterprise clients
• Own pilot success plans and develop frameworks to convert pilots into contracts
• Partner with Sales to shape deal structure and success metrics
• Lead quarterly business reviews (QBRs) and align executive support
• Build and lead a world-class Customer Success team
• Serve as the voice of the customer to cross-functional teams

Head of Customer Success

VP, Success Manager

Regulatory Affairs Manager – Controlled Substances Monitoring Program, Strategic Accounts

Director of Client Success – Healthcare Service

Client Experience Specialist

Head of Strategic Customer Success – Americas