Program Manager

• Lead and develop a high-performing team of AML operators and investigators responsible for transaction monitoring alerts, case investigations, sanctions/PEP escalations, EDD reviews, partner reporting, and KYC/B escalations.
• Oversee day-to-day operational execution, ensuring timely alert processing, high-quality decisions, complete documentation, and adherence to SLAs and regulatory expectations.
• Maintain and continuously improve operational playbooks, SOPs, quality assurance frameworks, and escalation paths across all AML workflows.
• Partner with Compliance leadership to maintain a risk-based and scalable operational program aligned with policy, partner expectations, and federal/state regulatory obligations.
• Collaborate with Engineering to optimize alert workflows, enhance internal tooling, drive automation, and identify opportunities to reduce false positives.
• Analyze operational metrics to identify trends, operational risks, and training opportunities; produce regular reporting for Compliance leadership and Risk Committees.
• Perform deep-dive investigations on escalated or complex AML cases, sanctions alerts, or EDD determinations as needed.
• Support audit, examination, and partner review processes through preparation of documentation, walkthroughs, case samples, and operational metric reporting.
• Work with transaction monitoring and sanctions program owners to share insights, inform rule tuning, and improve detection logic.
• Support workforce planning, including staffing models, capacity forecasting, vendor oversight (if applicable), and training and onboarding programs for new team members.

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