RainFocus

Client Care Analyst

RainFocus

full-time

Posted on:

Location Type: Remote

Location: Remote • Utah • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Job Level

Junior

About the role

  • Provide technical support to our customers' technical support
  • Provide professional business-to-business customer service
  • Ensure reported problems and anticipated issues are resolved efficiently and effectively
  • Collaborate with other colleagues across the company to address customer concerns
  • Maintain ownership and communication responsibility for each assigned case from initial report through resolution
  • Provide timely, articulate, effective and substantive updates via our case management system
  • Create useful knowledge content and update existing knowledge base articles
  • Maintain consistent performance on all key performance indicators

Requirements

  • 1.5 years in a technical support type role
  • Strong written and verbal communication skills
  • Excellent professional, written, and verbal communication skills with the ability to capture all details in written form fluidly during conversations.
  • Communication is assertive, articulate, and friendly while building confidence across all stakeholders you work with
  • CRM software such as Salesforce
  • Self-motivated and autonomous. Takes ownership of their work.
  • Experience working in a consulting environment or client-facing role
  • Ability to excel in a fast-paced, agile environment with assertiveness, critical thinking, and strong problem-solving skills
  • Solution-oriented, positive, patient, and persistent in the face of technical and organizational challenges
  • Ability to utilize, create and update knowledge base resources in the course of your work
  • Time management skills that allow you to work in a highly influential manner in an interrupt-driven environment. Ability to multi-task and maintain professional composure during stressful situations, prioritizing your activities appropriately
  • Detail oriented with proven ability to document systems and processes
Benefits
  • competitive salaries
  • competitive benefits
  • 401k
  • generous PTO
  • countless other team building activities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical supportproblem-solvingknowledge base managementcase management
Soft skills
written communicationverbal communicationassertivenesscritical thinkingtime managementdetail orientedsolution-orientedpatiencepersistence