Senior Implementation Manager
Radicle Health
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $110,000 per year
Job Level
Senior
About the role
- Own the successful execution of implementation projects for new and existing customers, ensuring a smooth and timely transition from sales to full product implementation.
- Collaborate with customers to gather requirements and align on the solution design to meet their business objectives.
- Serve as a product expert to customers and internal teams, providing consultation on best practice recommendations.
- Configure the solution based on client requirements, ensuring that all necessary features and functionality are set up correctly.
- Ensure thorough testing of configuration to ensure the system works as expected and resolve any issues that arise.
- Identify and resolve any technical issues that arise during the implementation process, collaborating with Product and Engineering teams when necessary.
- Define, maintain, and track project timelines to ensure on-time, in-scope, and under-budget implementations.
- Maintain clear project documentation and updates to keep all teams aligned with status, progress, and outcomes.
- Work closely with the Customer Success, Product, and Sales teams to ensure seamless communication and alignment during the implementation process.
- Regularly evaluate and refine the implementation process to improve efficiency and client outcomes, contributing towards best practice development and implementation across the team.
- Gather and analyze feedback from clients post-implementation to identify areas for improvement and contribute to ongoing product development.
- Assist in developing and updating implementation resources, such as checklists, documentation, and training materials to streamline future onboarding efforts.
- Serve as the primary project escalation point of contact, building trust and establishing rapport with customer stakeholders through proactive risk identification and mitigation and timely issue resolution.
- Conduct regular check-ins during the implementation phase to gather customer feedback and address any concerns or challenges and achieve a smooth transition to using Radicle Health's solutions effectively.
Requirements
- 6+ years of experience in Implementation, Professional Services, or Consulting, ideally in enterprise SaaS, including 2+ years of managing complex software implementation projects
- Proven expertise in project management and the software implementation lifecycle, leveraging experience and best practices to ensure successful project delivery
- Demonstrated ability to anticipate customer needs, creatively problem solve, and contribute to team efforts and culture in a meaningful way
- Ability to manage multiple projects and priorities in a fast-paced environment
- Strong execution mindset with a focus on operational excellence
- Demonstrated ability to establish high levels of trust and strong engagement with executive stakeholders
- Social services, EHR software, and HIPAA experience are preferred
Benefits
- Unlimited PTO
- Competitive medical, dental, and vision healthcare coverage
- 401k matching
- Paid holidays
- Volunteer time off
- Paid parental leave
- Remote work stipend
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementsoftware implementation lifecycleconfigurationtestingproblem solvingdocumentationtraining materials developmentrequirements gatheringsolution designimplementation resources
Soft skills
customer engagementtrust buildingcommunicationcollaborationoperational excellencecreativityteam contributionprioritizationrisk identificationfeedback analysis