Project Manager

• Lead end-to-end project delivery — from intake and scoping to execution and closeout.
• Define timelines, deliverables, and milestones for each project and ensure accountability across stakeholders.
• Coordinate work across Billing, Product, Engineering, and Customer Success to ensure customer requirements are met.
• Maintain clear project documentation and updates to keep all teams aligned on status, progress, and outcomes.
• Serve as the main point of contact for assigned customer projects during execution.
• Translate customer needs into clear requirements and communicate them to internal teams.
• Facilitate regular check-ins and ensure expectations are managed consistently, maintaining a clear feedback loop with the customer — including measuring satisfaction through a post-project survey upon completion.
• Build and maintain strong working relationships with customers and internal partners.
• Identify gaps or inefficiencies in how billing work is scoped, tracked, or delivered and propose practical solutions.
• Help standardize project workflows and templates for consistent execution across the Billing team.
• Support ongoing process documentation to improve visibility and alignment across Professional Services.
• Partner with peers to improve handoffs between Billing, Customer Success, and Support.
• Oversee customer billing projects requiring coordination across systems or data teams.
• Ensure accurate setup, configuration, and testing of billing processes during customer implementations or changes.
• Track billing-related metrics and ensure that project deliverables align with operational goals.
• Support communication and escalation on any billing system issues impacting customers.

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