Engineer

• Act as the primary escalation point for complex incidents requiring deep technical analysis.
• Troubleshoot and resolve priority P1/P2 issues related to compute, storage, networking, databases, IAM, Kubernetes (GKE), logging/monitoring, and cloud security.
• Perform detailed root cause analysis (RCA) and implement permanent fixes to avoid repeat incidents.
• Liaise with Google Cloud Support to escalate vendor-level issues where necessary.
• Ensure SLAs, SLOs, and incident response times are consistently met.
• Plan, validate, and implement controlled changes in production and non-production environments following ITIL processes.
• Manage, configure, and optimize core GCP services—Compute Engine, Cloud Storage, VPC, Cloud SQL, Cloud Run, GKE, Load Balancers, Cloud Functions, and IAM.
• Monitor platform performance and troubleshoot reliability, performance, and capacity issues.
• Build, maintain, and enhance infrastructure-as-code (IaC) templates using Terraform.
• Develop scripts and automations using Python, Bash, or Cloud-native tools to reduce manual operational overhead.
• Implement and maintain GCP security best practices, including IAM least privilege, VPC security, firewall rules, CMEK, and security posture management.
• Maintain comprehensive documentation for infrastructure, procedures, incident reports, and change logs.
• Mentor junior engineers (L1/L2) and conduct knowledge transfer sessions.

Cloud Engineer III – GCP

Citrix Engineer III

Senior Observability Engineer – Splunk