Program Manager
Quvia
full-time
Posted on:
Location Type: Hybrid
Location: Miramar • Florida • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
Tech Stack
Cloud
About the role
- Lead the planning and implementation of a broad, coordinated set of deliverables to meet the goals and priorities of Clients.
- Leverage industry experience and customer management skills to drive highly technical, cloud, and B2B software services to multiple clients/airlines.
- Manage internal resources for delivery of technical solutions in collaboration with design and service delivery teams.
- Document program and customer progress and financial performance of the client program.
- Identify, and manage customer services deficiencies and represent customer needs while working closely with the sales team.
- Work cross-functionally with sales team and senior management to offer alternate solutions and product growth opportunities.
- Function as the primary driver of communication between Client and Customers stakeholders.
- Develop resource utilization and planning tools for program and portfolio management.
- Implement established program management processes, dashboards, templates, policies, and metrics.
- Lead timely resolution of key issues, decisions, escalations, and risks.
Requirements
- Bachelor's (4 years) degree in engineering, science, business, or a related discipline.
- Minimum 8+ years of increasingly responsible experience, with at least five (5) years of experience managing customers via traditional and agile program management skill sets.
- Must have experience with PM tools, including JIRA, MS Project, and SharePoint.
- Experience managing complex Client IT projects, preferably Enterprise, Networking, and Software deployments.
- Experience with IFC and Wireless IFC-related projects and program deployments.
- Excellent written and verbal communication skills.
- Ability to assist aviation client leaders in managing workstreams, milestones, and deliverables within a highly regulated and fast-paced environment.
- Ability to think strategically, solve problems effectively, and tenaciously follow through to ensure client success.
- Results-oriented with strong people and time management skills.
Benefits
- Competitive Salary
- Performance Bonus
- Stock Options
- Private Healthcare Plan including optical and dental care
- Life Insurance
- Flexible PTO + 13 US holidays
- 401k plan
- Monthly Phone Allowance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementagile managementcustomer managementresource utilizationfinancial performance analysisproblem solvingstrategic thinkingtime management
Soft skills
communicationleadershipcollaborationresults-orientedcustomer advocacy