Quipu GmbH

Process Excellence & Governance Manager

Quipu GmbH

full-time

Posted on:

Location Type: Office

Location: Frankfurt • 🇩🇪 Germany

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Job Level

Mid-LevelSenior

Tech Stack

ITSMSDLCServiceNow

About the role

  • Drive enterprise-wide process excellence by owning the process architecture and governance framework.
  • Build and lead a high-performing Process Excellence team (analysts, architects).
  • Establish the Process Excellence Playbook and ensure adoption through training and change management.
  • Define and own the enterprise process architecture and keep it current as the organization evolves.
  • Establish and maintain the Process Backbone – the authoritative map of business and IT processes.
  • Set modeling standards and ensure version control.
  • Establish and run the Process Governance model, defining roles and decision rights.
  • Identify and implement automation opportunities within service workflows.
  • Define the process KPI hierarchy and maintain dashboards to ensure data quality.

Requirements

  • Demonstrated experience in Process Excellence/Process Architecture/Service Management, including 3+ years in a leadership role.
  • Demonstrated ownership of an enterprise process framework/backbone and KPI regime in a complex IT/financial services context.
  • Proven delivery of measurable improvements (cycle time, cost, quality, risk) at scale.
  • Advanced understanding of business processes, preferably in financial institutions.
  • Strong understanding and experience in SDLC process, with preferred experience in leading large IT development or testing teams.
  • Experience working in a Scaled Agile setup preferred.
  • Strong focus on cost optimization and operational efficiency.
  • Expert knowledge of BPMN 2.0, Lean Six Sigma (Black Belt preferred), ITIL 4 (Managing Professional or equivalent preferred).
  • Familiarity with COBIT/ISO (e.g., ISO 9001/20000/27001) and internal control frameworks (e.g., ICS/SOX) is a plus.
  • Deep understanding of process modeling (Signavio/ARIS/Visio), process mining (Celonis/Minit/Power BI models), and ITSM platforms (ServiceNow or equivalent).
  • Strong data skills for KPI design and dashboarding (e.g., Power BI) and integrating process repositories with service catalogs and CMDBs.
Benefits
  • Professional development opportunities
  • Flexible working hours

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Process ExcellenceProcess ArchitectureService ManagementKPI DesignBPMN 2.0Lean Six SigmaITIL 4Process ModelingProcess MiningSDLC
Soft skills
LeadershipChange ManagementOperational EfficiencyCost OptimizationTeam BuildingData Quality ManagementAnalytical ThinkingCommunicationDecision MakingTraining
Certifications
Lean Six Sigma Black BeltITIL 4 Managing ProfessionalCOBITISO 9001ISO 20000ISO 27001