IT Support Technician, M/F
Questel
full-time
Posted on:
Location Type: Hybrid
Location: Tunis • 🇹🇳 Tunisia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Handle IT support requests from other employees
- Responsible for triaging recorded support tickets
- Maintain a Knowledge Base to improve user support
- Handle level 1 tickets and serve as queue master in Jira Service Management
Requirements
- Preferably hold a BAC+2 (two-year post-secondary diploma)
- Good knowledge of Windows 10 systems and office hardware
- Basic networking/local network administration with Microsoft Active Directory
- Strong proficiency in English and French
Benefits
- Modern technological environment
- Opportunities to develop skills in intellectual property and innovation management
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT supportticket triaginglevel 1 supportnetwork administrationMicrosoft Active DirectoryWindows 10office hardware
Soft skills
communicationbilingual (English and French)
Certifications
BAC+2