Senior Performance Testing Engineer
Centene Corporation
AWSJavaJMeterJUnitSDLCSelenium
Manager, Salesforce Operations, Quality Assurance
Quench Water & Solar
full-time
Posted on:
Location Type: Remote
Location: Remote • Pennsylvania, Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Meet with and communicate regularly with key business stakeholders and internal IT team regarding prioritized sprint release cases
- Overall ownership and responsibility for Salesforce basic administration including permissions, backup, restore, sandbox, and development and training orgs.
- Translate business requirements into proposed business process improvements and system enhancements
- Meet with IT release board members to review and prioritize release queue backlog and keep updated on in flight sprint work items
- Acting liaison between business leaders, development team, and managed service providers
- Facilitate QA scripting and perform or assign QA testing and regression testing for all sprint release cases
- Support user acceptance testing with emphasis on user experience
- Gather continuous feedback from end users to create the best customer experience
- Support triage and definition of business support requests and delegate to appropriate resource to execute
- Leverage analytics and reporting tools (e.g. CRM Analytics) to make data driven decisions
- Maintain repository of business and system process workflow documentation
- Coordinate activities across multiple cases and projects
- Lead and contribute to projects as needed
- Monitor team performance, track KPIs, and report on progress to stakeholders
- Manage resource allocation across cases and projects within the program
- Facilitate communication between teams, stakeholders, and executive leadership
- Develop and implement change management strategies to support program initiatives
Requirements
- Bachelor's degree in Computer Science, Information Systems, or other related concentration
- 5+ years of related work experience as a Manager
- 4+ years working within the Salesforce ecosystem.
- Strong knowledge of program help desk and customer service best practices.
- Able to collaborate and communicate effectively with business stakeholders / other IT team members.
- Proven experience in managing customer facing teams
Benefits
- Medical
- Dental
- Vision
- Life insurance
- Disability
- 401(k)
- Unlimited Paid Time Away
- Parental leave
- Additional voluntary benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Salesforce administrationQA testingregression testinguser acceptance testingdata analysisbusiness process improvementsystem enhancementsresource allocationchange managementKPI tracking
Soft skills
communicationcollaborationleadershipstakeholder managementcustomer serviceteam performance monitoringfeedback gatheringproject coordinationproblem-solvingfacilitation
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in Information Systems
