Customer Success Manager

• Deepen the mapping of the customer journey with a focus on acquisition
• Create and automate relationship and new-customer acquisition strategies across different channels (WhatsApp, Email, Push and Web Push);
• Continuously monitor area metrics and KPIs (being data-driven and passionate about data is essential!)
• Optimize flows and processes for CRM channels (Email and WhatsApp)
• Develop multichannel campaigns and initiatives focused on customer acquisition (push, web push, email and WhatsApp), ensuring alignment with brand pillars and coordinating with other Marketing teams
• Conduct A/B tests
• Generate reports to ensure data optimization, identify opportunities for improvement and deliver business insights

CRM Analyst

Analista de Customer Success

Customer Success, Mid-level

Customer Success Assistant

Customer Success, Enterprise