Account Manager

• Own high-level client interactions and relationships
• Serve as a point of contact for clients throughout the customer lifecycle, fostering strong, trust-based relationships with internal and external stakeholders
• Triage incoming defects, drive out configuration requirements, and field enhancement requests to ensure client needs are addressed promptly and effectively
• Partner with the support developer for your clients to facilitate advanced triage, remediation, and code changes
• Demonstrate in-depth knowledge of the Quavo platform, including its functionality and capabilities, to guide clients toward achieving their goals
• Leverage expertise in claims, fraud, and disputes to ensure solutions align with clients’ industry-specific needs and challenges
• Drive client satisfaction by effectively tracking and managing all client support, monitoring, remediation, and configuration change work, ensuring timely resolutions and communication
• Lead weekly stand-up calls and other required communications, addressing client needs, providing updates on implementation projects, and ensuring satisfaction
• Provide client scorecard metrics to leadership, offering insights into overall client health and identifying areas for improvement or opportunity
• Resolve and/or escalate customer issues within defined service level agreements (SLAs) to ensure timely and effective resolutions
• Develop each client into a referral client by fostering long-term relationships and ensuring daily success within the product
• Perform additional duties as assigned and maintain compliance with all company policies and procedures

Account Manager

Strategic Account Manager

Senior Account Manager

Strategic Account Manager

Payer Account Management Intern, Undergraduate

Territory Manager II