Operations

• Plan, organize and manage the back-office operations of the assigned clients and be responsible for driving efficiency.
• Be the direct liaison to our client point of contacts, providing hard-hitting business reviews (weekly/monthly/quarterly) that matches data with qualitative insights.
• Manage a high-performing group of team leaders who exceed our client’s expectations and run the accounts self-sufficiently.
• Meet and exceed client-mandated KPI's (Key Performance Indicators) and ensure consistent performance based on a continuous improvement model.
• Ensure the shared services like training, quality assurance, and analytics are implemented properly across the assigned accounts.
• Manage work assignments and allocation of staff based on absence or tardiness.
• Ensure team members follow Quantanite quality process and incorporate Quantanite’s core values in their deliverables.
• Drive weekly meetings with team members, providing coaching and mentoring to improve the quality of delivery to client satisfaction.
• Coordinate with HR to interview and onboard competent resources.
• Oversee and administer client communications.
• Ensure that information security guidelines are followed for all assigned accounts.
• Provide L&D opportunities to team members for professional growth.

Operations Team Leader

Operations Manager

Lead Operations Manager

Commercial Operations Manager