Support Engineer

• Receive, understand, log, classify, gather additional information and perform initial tests via phone calls, email and chat;
• Analyze and forward tickets promptly;
• Record information from support interactions conducted through the service channels in a clear and objective manner;
• Handle tickets following established procedures;
• Provide user support for the use of PC resources or corporate systems;
• Inform the requester of the incident/request about its progress, offering clarifications, guidance and information;
• Perform software configuration and installation;
• Log incidents in the ITSM tool to ensure they are routed to the correct team;
• Request, forward and monitor telephone maintenance services performed by external vendors.

Junior N1 Support Analyst

Junior IT Support Technician

Junior Support Technician

IT Support Technician