Qualio

Senior Customer Success Manager

Qualio

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Senior

Tech Stack

SFDC

About the role

  • Maintain a revenue base by managing retaining and expanding a book of business
  • Build strong relationships with your assigned customer portfolio and support them as their the key contact and advocate
  • Drive upgrade revenue from deep understanding of customers’ business and goals to identify opportunities for product feature adoption and expanded usage
  • Collaborate with Product, Marketing, and Sales teams to advocate for your customers and proactively find ways to grow our customer base

Requirements

  • 5+ years of Customer Success in a B2B SaaS company
  • Proven expertise in driving account expansion in large accounts
  • Experience in building multi-threaded relationships in assigned customer accounts
  • Demonstrated experience as a trusted advisor to customers
  • Great communication skills across multiple mediums (video conference, phone, email)
  • Experience in customer success planning
  • Experience with Salesforce.com, CSP (Customer Success Platform), GSuite (or similar softwares)
  • Exceptional organizational and time management skills
  • The ability to thrive in a remote, fast-paced environment
  • Experience in quality, healthcare or life sciences industries
  • Experience with eQMS systems
  • Familiarity with the following regulations: ISO-9001, ISO-27001, ISO-27701, or ISO-13485
Benefits
  • Competitive salary
  • Flexible holidays
  • Unlimited Time Off
  • Professional development stipend
  • Working space allowance / home office budget
  • Opportunity to make a difference through helping life-saving products to get to market

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Customer SuccessAccount ExpansionCustomer Success PlanningMulti-threaded RelationshipsTrusted Advisor
Soft skills
Communication SkillsOrganizational SkillsTime ManagementRelationship BuildingAdvocacy
Certifications
ISO-9001ISO-27001ISO-27701ISO-13485