eCommerce Lead
Quad Lock
full-time
Posted on:
Location Type: Hybrid
Location: Melbourne • 🇦🇺 Australia
Visit company websiteJob Level
Senior
About the role
- Lead and manage the China eCommerce agency, ensuring clear direction, strong performance, and alignment with Quad Lock’s brand, commercial goals, and product strategy.
- Oversee daily operations across JD and Tmall, including store management, product listings, merchandising, content accuracy, promotions, and platform compliance.
- Monitor reviews, feedback, service levels, and issue resolution in partnership with the agency and China-based contacts.
- Collaborate with the agency to plan, execute, and optimise marketplace campaigns, including major events such as 618, Double 11, and platform-led promotions.
- Manage KOL and KOC programs in partnership with the agency, ensuring influencer content and recommendations align with Quad Lock’s brand positioning and growth objectives.
- Coordinate marketplace livestreaming initiatives, including scheduling, product selection, talking points, and performance analysis to maximise reach and conversion.
- Oversee product assortment, pricing, and inventory planning for JD and Tmall to maintain strong availability and achieve commercial targets.
- Track performance dashboards and marketplace metrics, providing insights and data-driven recommendations.
- Partner with Quad Lock’s marketing, product, and ops teams to ensure alignment on messaging, launches, promotions, and supply chain readiness for the China market.
- Maintain strong cross-cultural communication to ensure smooth collaboration between Melbourne HQ and China-based partners.
- Ensure brand integrity and consistency across all China marketplace touchpoints, including store design, content, influencer activities, and marketing assets.
Requirements
- Experience in China eCommerce operations, ideally across JD and Tmall.
- Fluency in Mandarin and English (mandatory).
- Proven ability to manage eCommerce agencies and external partners.
- Strong understanding of China’s digital ecosystem, key sales events, and marketplace mechanics.
- Experience with KOL/KOC programs and livestreaming campaigns.
- Strong customer experience focus with the ability to monitor and improve service levels.
- Analytical mindset with the ability to interpret marketplace data and performance metrics.
- Excellent cross-cultural communication skills and ability to work with China-based partners.
- Highly organised, proactive, and comfortable in a fast-paced environment.
- Tertiary qualification in Commerce, Finance, Economics, Business Analytics or a related discipline.
Benefits
- Flexible ways of working to fit your lifestyle
- Health & Wellbeing allowance to invest in your wellbeing
- Technology allowance to stay connected
- Weekly lunch on us to enhance your team connections
- Dedicated learning & development allowance for continuous growth
- Volunteer Leave to support causes you’re passionate about
- 16 weeks of parental leave to support your growing families
- Employee Assistance Program for team members and their families
- Paid Miscarriage & Pregnancy Loss Leave (Pink Elephant) supporting families during difficult times
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
eCommerce operationsJDTmallKOL programsKOC programslivestreaming campaignsdata analysisperformance metricsinventory planningmerchandising
Soft skills
cross-cultural communicationcustomer experience focusanalytical mindsetorganisational skillsproactive attitudecollaborationissue resolutionperformance monitoringstrategic planningcontent accuracy
Certifications
tertiary qualification in Commercetertiary qualification in Financetertiary qualification in Economicstertiary qualification in Business Analytics