QbDVision

Product Specialist

QbDVision

full-time

Posted on:

Location Type: Remote

Location: Remote • Massachusetts • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Serve as the primary technical point of contact for the sales team, providing expert guidance and support throughout the sales process.
  • Conduct engaging and informative product demonstrations tailored to specific prospect needs and workflows within CMC and related areas.
  • Effectively address technical questions and concerns from prospects, clearly articulating the capabilities and benefits of our platform.
  • Develop detailed and persuasive responses to Requests for Proposals (RFPs) and Requests for Information (RFIs), highlighting our technical strengths and differentiation.
  • Collaborate with Account Executives to understand prospect requirements and design optimal solution architectures that align with their scientific workflows.
  • Maintain a deep understanding of our platform's features, functionality, and technical architecture.
  • Develop and maintain expertise in the scientific workflows within pharmaceutical and biotechnology manufacturing, particularly CMC and related software solutions (e.g., LIMS, ELN, MES, RIM).
  • Stay current on industry trends, emerging technologies, and the competitive landscape within the pharma/biotech SaaS space.
  • Articulate the value proposition of our platform in the context of customer-specific scientific and business challenges.
  • Contribute to the development of technical sales collateral, including demo scripts, presentations, FAQs, and technical documentation.
  • Identify opportunities to create reusable solutions, templates, and best practices for common customer use cases.
  • Provide feedback to the Product and Engineering teams based on customer interactions and market insights.
  • Build strong relationships with prospective customers, establishing credibility and trust through your technical expertise.
  • Understand customer scientific processes, data management practices, and IT infrastructure.
  • Collaborate with internal teams (Sales, Product, Customer Success) to ensure a seamless customer experience.
  • Travel to customer sites as needed for meetings, demonstrations, and technical workshops (Up to 30% of time).
  • Attend industry conferences and events to stay informed about market trends and network with potential customers (20%).

Requirements

  • Bachelor's degree in a scientific discipline, preferably Biology, Chemistry, or related field.
  • 3+ years of professional experience in the pharmaceutical or biotechnology industry.
  • Specific experience in pharmaceutical/biotech manufacturing, particularly within CMC (Chemistry, Manufacturing, and Controls), is highly desirable.
  • (Bonus) Experience with common CMC scientific workflow tools such as LIMS, ELN, MES, and RIM systems.
  • (Bonus) Experience in a digital strategy, technology, or software company.
  • (Bonus) Experience in a sales or customer-facing role.
  • Technical Proficiency: Understanding and articulating complex technical concepts related to software and scientific workflows.
  • Scientific Acumen: Strong understanding of scientific principles and processes within the pharmaceutical and biotechnology industries.
  • CMC Expertise: Solid understanding of CMC processes, regulatory requirements, and everyday challenges.
  • Excellent Communication Skills: Exceptional written and verbal communication skills, with the ability to explain technical information to technical and non-technical audiences.
  • Presentation Skills: Ability to deliver engaging and persuasive product demonstrations.
  • Problem-Solving: Analytical and problem-solving skills to address customer technical challenges.
  • Detail-Oriented: Strong attention to detail, particularly when responding to RFPs and designing solutions.
  • Collaboration: Ability to work effectively with sales teams and other internal stakeholders.
  • Customer Focus: A genuine desire to understand and meet customer needs.
  • Enthusiastic and self-motivated.
  • Adaptable and able to thrive in a fast-paced environment.
  • Strong work ethic and a commitment to excellence.
  • Passion for technology and its application in the life sciences.
Benefits
  • Culture of teaching and learning.
  • Competitive compensation package.
  • Health Insurance – Good health promotes good work. We provide competitive health insurance benefits and flexible plans for you and your family members *(applicable to U.S.-based employees only).*
  • Disability Insurance – For the unexpected situation where your ability to work and earn for you or your family gets disrupted, you can get access to short-term and long-term disability insurance *(applicable to U.S.-based employees only).*
  • Mental Health Services – We provide access to mental health services via our employee platform *(applicable to U.S.-based employees only).*
  • Family-Friendly PTO Policies – Unlimited vacation policy is reflective of our family-first culture and to encourage a healthy work-life balance.
  • Hybrid Office Model – As a virtual company with teammates located around the world, you will have the option to work from home and/or to go into an office if you are near a QbDVision office location.
  • Stipends for equipment, office supplies and personal development (conferences, skill training, etc.).

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical proficiencyscientific workflowsCMC processesregulatory requirementsproblem-solvingdetail-orientedpresentation skillscustomer technical challengesRFP responsessolution architecture
Soft skills
excellent communication skillscollaborationcustomer focusenthusiasticself-motivatedadaptablestrong work ethiccommitment to excellenceanalytical skillstrust-building
Certifications
Bachelor's degree in scientific discipline