B2B Account Manager, Internal Sales in Payments
qards GmbH
full-time
Posted on:
Location Type: Hybrid
Location: Saarbrücken • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- You will be part of our five-person team and act as the primary contact for our major client DKB, providing friendly and competent support on all matters related to credit and debit cards.
- This includes telephone and written consulting as well as answering and coordinating all inquiries within qards’ scope of services (e.g., prevention and complaints management, IT, complaints, regulatory affairs, etc.).
- You analyze (new) client requirements and independently coordinate with the relevant internal departments.
- You prepare proposals, decision papers and contract amendments in close cooperation with the specialist departments and the legal team.
- You apply your organizational skills and strong communication abilities to facilitate client meetings and workshops and follow up on the results.
- You contribute to the development and implementation of new processes, identify improvement potential in existing workflows and put these improvements into practice.
- You contribute your subject-matter expertise to cross-functional projects.
Requirements
- Successfully completed commercial vocational training and several years of professional experience in the payments or banking sector or in B2B customer support in similar industries
- Strong customer and service orientation with a friendly, articulate and confident manner
- Experience in process and quality management combined with solid technical understanding and strong analytical and conceptual skills
- Structured and independent way of working
- IT affinity and experience in project work
- Very good MS Office skills (especially Excel)
- Business-fluent German and good English skills
Benefits
- Stable, future-proof position
- Collegial atmosphere and great team spirit
- Work–life balance with flexible working hours, a flexitime account and up to 80% remote work flexibility after onboarding
- Training opportunities and seminars
- 30 days of vacation per year plus days off on Christmas Eve and New Year’s Eve
- Modern canteen with subsidized meals; complimentary coffee, tea and water; Edenred meal card topped up with €50 every two months
- Free counseling through the Employee Assistance Program for you and your dependents
- Additional benefits such as company e-bike leasing, job ticket, employee discounts, etc.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
process managementquality managementanalytical skillsconceptual skillsproject managementMS OfficeExcel
Soft skills
customer orientationservice orientationcommunication skillsorganizational skillsindependent workingarticulate mannerconfident manner
Certifications
commercial vocational training