Operations

• Configure and maintain the overall architecture for seamless integration and lifecycle management.
• Maintenance of the ALM infrastructure in cooperation with SAP BASIS consultant.
• Set up key functionalities such as monitoring, diagnostics, and change request management.
• Ensure timely application of updates and patches to maintain system integrity.
• Identify and resolve technical problems to ensure continuous system performance.
• Work closely with cross-functional teams to optimize SAP processes and workflows.
• Use diagnostic tools to enhance the efficiency and reliability of SAP applications.
• Maintain clear documentation of technical procedures and configurations.
• Offer guidance and support to IT staff on SAP Solution Manager tools and functionalities.
• Collaborate with 1st-Level support and other IT teams to ensure timely resolution of issues.
• Foster strong relationships with clients by addressing support topics promptly and effectively.
• Regularly analyze and report on ticket trends in the designated area to identify recurring issues and potential improvements.
• Lead and execute minor projects and system changes tailored to meet specific customer needs and requirements.
• Maintain comprehensive documentation of support issues, solutions, and project changes to ensure transparency and knowledge sharing.

SAP Solution Manager – Managed Services Operations

SAP BTP/CPI Specialist – Managed Services Operations