Customer Support Specialist
Push Operations
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Illinois, New York • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Deliver timely, high-quality support to US clients through email, chat, and phone.
- Troubleshoot system, payroll, time-tracking, and HRIS-related inquiries using internal tools, documentation, and cross-functional collaboration.
- Guide customers through product workflows, configurations, and best practices to ensure successful use of Push.
- Escalate complex issues to the appropriate teams with clear documentation and relevant context.
- Maintain accurate records of all interactions in support systems.
- Identify recurring issues and provide feedback to Product, Engineering, and CX leadership.
- Contribute to knowledge base content, process improvements, and team efficiency initiatives.
- Uphold Push’s commitment to exceptional, empathetic, client-focused service.
Requirements
- 2+ years of customer support experience in SaaS, payroll, HRIS, or a related technology product.
- Strong problem-solving skills with the ability to troubleshoot technical and process-related issues.
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- High attention to detail with strong documentation habits.
- Comfortable working remotely with cross-functional teams across time zones.
- Experience supporting payroll or workforce management systems in the US.
- Knowledge of US federal and state payroll regulations.
- Previous experience in hospitality, staffing, or multi-location businesses.
- Familiarity with tools such as Zendesk, JIRA, or similar ticketing systems.
- Bilingual in English and Spanish.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supporttroubleshootingdocumentationpayroll systemsHRISSaaSprocess improvementsknowledge base contentworkforce management systemsUS federal and state payroll regulations
Soft skills
problem-solvingcommunicationattention to detailcross-functional collaborationclient-focused servicetime managementempathyadaptabilityteam efficiencyremote work