Product Manager

• Leads and champions product and service management and business planning
• Oversees the successful operation, growth, and continuous improvement of energy efficiency programs within Residential Energy Management and Small/Medium Commercial Rebates
• Manages program development timelines, budgets, and resource allocations
• Leads product launch coordination across multiple departments and challenges
• Develops KPIs and operationalizes and manages the program
• Responsible for optimizing the residential energy efficiency portfolio end-to-end customer journey
• Develops and uses other sources of insight on customer interests, preferences, and behaviors, as well as competitor’s offers
• Leads efforts across departments to support the business case, including data driven customer and market research, financial P&L forecasts, vendor development, and negotiation
• Manages regulatory and policy issues including reporting requirements
• Develops and champions product concepts
• Identifies market potential and pricing
• Leads operational planning, including vendor and partnership management
• Establishes KPIs and reporting for performance of product line
• Leads development of profit and loss statements and forecasts
• Identifies and eliminates friction points in the customer journey

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