Accounting Manager

• Support Disability and Absence Products
• Serve as the primary escalation and solutions partner for a flagship client, driving resolution and continuous improvement across the end-to-end claims journey
• Lead root cause analysis after escalations, update SOPs, and champion best practices to prevent future issues
• Analyze trends using customer feedback tools (e.g., Medallia) and call listening, turning insights into actionable improvements
• Collaborate cross-functionally with Contact Centers, Claims, and other business units to unlock efficiencies and elevate the customer experience
• Own key metrics—NPS, EoDB, CSAT—and drive continuous improvement, reporting progress and opportunities to internal stakeholders
• Deliver audit support, lead post-audit debriefs, and ensure readiness for quarterly reviews
• Act as a customer experience advocate: deliver policy reviews, facilitate culture training, and build trust with clients and beneficiaries
• Participate in stewardship and customer meetings, representing the voice of the customer and Prudential’s commitment to service excellence.

Senior Accounting Specialist

Accounting Specialist

Associate Director, Revenue Accounting – Innovative Medicine and Biosimilars, Gross to Net

Vice President, Statutory Accounting

Director, Revenue Accounting – Gross to Net