Director of Value-Add Services
Prudential Financial
full-time
Posted on:
Location Type: Office
Location: Portland • Arizona, Connecticut, Maine, New Jersey • 🇺🇸 United States
Visit company websiteSalary
💰 $152,500 - $206,200 per year
Job Level
Lead
About the role
- Lead and manage a team responsible for the delivery and execution of value-add services across Group Insurance products.
- Develop and execute strategies to expand value add services to new products and market segments.
- Oversee vendor management, including selection, negotiation, onboarding, performance monitoring, and relationship management.
- Identify, establish, and manage partnerships to enhance the value proposition of Group Insurance offerings.
- Ensure high-quality service delivery and continuous improvement of value-add services, focusing on customer experience and operational excellence.
- Collaborate with Product, Distribution, Operations, and Technology teams to align value add initiatives with business objectives and go-to-market strategies.
- Manage budgets, resources, and timelines for value-add service initiatives.
- Monitor and report on key performance indicators, risks, and opportunities for value-add services.
- Lead change management, training, and communications for internal and external stakeholders related to value-add services.
- Stay current on industry trends, competitive landscape, and customer needs to inform strategy and innovation.
- Develop and maintain business cases and cost-benefit analyses for new and existing value add initiatives.
- Represent the Group Insurance business in external meetings, partnership discussions, and industry forums as needed.
Requirements
- Minimum 7 years of experience in Group Insurance, employee benefits, or related field, including at least 3 years in vendor management and partnership execution
- Proven experience in people management, including team leadership, coaching, and performance development
- Demonstrated success in developing and executing strategies to expand and integrate value add services across products
- Strong experience in service delivery management, process improvement, and customer experience enhancement
- Excellent negotiation, influencing, and relationship-building skills, with both internal and external stakeholders.
- Ability to operate successfully with executive leaders across a matrixed organization.
- Data-driven decision maker; able to leverage market, customer, and operational insights to guide strategy.
- Strong communication skills, both written and verbal, with a track record of effective cross-functional collaboration
- Experience managing complex projects and change initiatives
- Bachelor’s degree required.
Benefits
- Medical, dental, vision, life insurance, disability insurance
- Paid Time Off (PTO) and leave of absences, such as parental and military leave
- 401(k) plan with company match (up to 4%)
- Company-funded pension plan
- Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
- Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
- Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs
- Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service
- Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
vendor managementpartnership executionservice delivery managementprocess improvementcustomer experience enhancementstrategic developmentbudget managementperformance monitoringchange managementdata-driven decision making
Soft skills
team leadershipcoachingperformance developmentnegotiationinfluencingrelationship buildingcommunicationcross-functional collaborationoperational excellenceexecutive engagement
Certifications
Bachelor’s degree