Customer Support

• Provide thorough, friendly, and effective customer service to all customers in a timely and accurate manner.
• Resolve problems through active listening, empathy and clarifying the customer's needs; determining the cause of the problem, explaining the best solution, submitting correction or adjustment and following up to ensure resolution, when applicable.
• Maintain comprehensive working knowledge of all systems.
• Update customer information during and after each call.
• Meet personal/customer service team call handling goals.
• Notify immediate supervisors of all problems or unusual matters.
• Follow communication procedures, guidelines and policies.

Customer Service Representative, Part Time

Customer Service Representative, Full Time

Customer Service Representative, Full Time