Customer Success Manager

• Lead by Example
• Be a hands-on leader, directly managing a portfolio of strategic accounts while coaching and developing your team
• Retention & Renewals Ownership
• Own customer health, renewal outcomes, and expansion opportunities across the region — ensuring predictable revenue growth
• Customer Success Strategy
• Define and execute the regional customer success strategy to maximise adoption, value realisation, and long-term retention
• Executive Engagement
• Lead from the front in C-level relationships, ensuring Prometheus is positioned as a strategic partner in every account
• Team Leadership
• Recruit, mentor, and scale a high-performing Customer Success team, instilling a culture of accountability and excellence
• Business Reviews
• Drive and participate in executive business reviews (QBRs/EBRs) to showcase ROI, align on strategy, and influence roadmap adoption
• Cross-Functional Collaboration
• Partner with Sales, Product, Professional Services, and Support to deliver seamless customer outcomes and manage escalations
• Customer Advocacy
• Champion the voice of the customer internally, driving product and process improvements
• Operational Excellence
• Establish scalable processes, playbooks, and metrics that ensure both individual and team success

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