Analyst

• Expert data/business analysis, peer coaching & training
• Identifying, and defining objectives for projects
• Providing direction, platform expertise, best practices & process improvement identification
• Analyze all data with CallMiner platform
• Evaluate multi-channel data sets for actionable insights
• Present key findings to leadership
• Deliver high quality Professional Services projects and reporting aligned with scope, timelines & ROI expectations
• Understanding of metadata and Key Performance Indicators
• Manipulate data inside and outside of CallMiner platform
• Compile observation reports and deliver briefings
• Communicate barriers impacting Progyny’s success to management
• Deliver training to Agents, Supervisors and Super Users

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