Customer Support

• Customer Support Champion: Be the first line of contact for our members via email and our ticketing system, providing timely, friendly, and helpful responses every day. Manage all communications via our Intercom platform.
• Escalation Pro: Spot the difference between a quick fix and something that needs a deeper dive, escalating where appropriate to keep things moving smoothly.
• Priority Keeper: Keep a clear head and a clean inbox, staying organised across multiple tickets, deadlines, and internal priorities.
• Internal Collaborator: Work closely with our Customer Success team, Education Team, Production and other departments to resolve member issues quickly and efficiently.
• Process Improver: Contribute to FAQs, support documentation, and internal feedback loops to make us even better, every day.
• Platform Power User: Use Intercom to manage tickets (and if you’re new to it, we’ll train you up fast!).

Customer Service Specialist

Healthcare Customer Service Representative

Customer Service Support Representative – Client Billing

Licensed Customer Service Representative

Bilingual Licensed Customer Service Representative

Lead Customer Support Associate