Underwriter

• Support the development, growth, and maintenance of an assigned book of business working directly with UW staff.
• Works pro-actively with underwriter(s) in support of our new and renewal client base.
• Responsible for providing the highest level of accuracy and support to the underwriter(s) throughout the new business lifecycle and ongoing renewal account maintenance.
• Provide exceptional customer service by processing binders, policy issuance, and midterm service requests within established timeframes.
• Works with underwriter(s) to coordinate and solicit renewal submissions in accordance with established timeframes.
• Performs initial review, triage, and processing of new business and renewal submissions.
• Sets up underwriting files pulling together information from disparate sources into a cohesive format for underwriter(s) and territories.
• Perform specialized rating functions as they relate to assigned product line (e.g. quotations for large submissions, Hospital, and Facility rating, initial set-up of Loss Analysis Tool, etc.)
• Coordination of documentation for underwriting files.
• Processes system transactions relative to assigned product line ensuring the highest level of precision.
• Prepares non-automated policy forms, letters, documents, and sends to appropriate clients.
• Reviews binders and policies for accuracy.
• Maintain and develop strong technical Skills including both product and system knowledge.
• Demonstrate expert system skills (e.g. Oasis, Image Right etc.)
• Has an exceptional understanding of underwriting products (policy, endorsements, and rating tools) within their assigned territory and understand marketplace and broker dynamics that impact business flow and support requirements.
• Work with IT and/or Business Analyst to troubleshoot, coordinate, and communicate system problems.
• Serve as primary tester representing Underwriting interests within system upgrades, new releases, etc.
• Proficient in running established data warehouse reports.
• Participate in learning and development opportunities online, in person, and group training sessions as needed.
• Support Underwriting efforts to develop, cultivate, and strengthen relationships with our Agency/Broker partners.
• Aid the Underwriters in the assigned territory by preparing necessary policy documents to Agency/Broker visits.
• Maintains highest level of customer service and produces accurate work with minimal mistakes.
• Understand and achieve productivity requirements to meet underwriting objectives.
• Responds in a timely and professional manner to internal processing requests and external queries received from our brokers.
• Demonstrates a sense of urgency and consistently meet processing deadlines per underwriting service standards.
• Maintain strong relationships internally to support underwriting team efforts as well as cross departmental and cross office.
• Maintain an organized approach to managing the multiple tasks of a high-volume desk.
• Plan for peak workload times.
• Flexibility to support other team members as needed based on volume of workloads.
• Participate in assigned projects and departmental efforts as an active and positive team member.
• Clear, constructive communication with other team members to address needs and concerns.

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