Surgical Operations Manager
PRM
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Florida, Illinois, Maryland, Missouri, New Jersey, New York, Ohio, Tennessee, Texas, Virginia • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Manage, train, and mentor a team of Surgical Coordinators across all clinic locations.
- Establish performance metrics and KPIs to track staff effectiveness and operational success.
- Conduct regular audits to ensure scheduling accuracy, timely patient clearances, and compliance with pre-op protocols.
- Serve as the primary escalation point for surgical scheduling or coordination issues.
- Optimize surgical scheduling processes across multiple providers and clinic sites.
- Standardize workflows to ensure consistency, reduce inefficiencies, and enhance patient experience.
- Partner with clinical and administrative leaders to align surgical operations with broader organizational goals.
- Lead high-impact projects aimed at improving operational efficiency, scaling services, or implementing new surgical programs.
- Collaborate with cross-functional teams (clinical, billing, IT, patient services) on initiatives such as system integrations, insurance updates, or patient experience improvements.
- Prepare and present project updates, operational reports, and data-driven insights to senior leadership.
- Ensure all surgical scheduling activities comply with HIPAA, state, and federal regulations.
- Work with the compliance team to maintain credentialing records and ensure surgical protocols meet organizational standards.
Requirements
- High School Diploma or Equivalent
- 2-4 Years full-time surgery scheduling experience
- Willing and able to follow directions and adhere to priorities
- Must have a can-do, will-do attitude.
- Superior knowledge of coding guidelines and reimbursement schemes
- Must have exceptional organizational and computer skills
- Conversational knowledge of medical terminology, acronyms, techniques.
- Excellent written and oral communication
- Solid analytical skills
- Ability to work independently and with a team.
- 3 years eClinical Works RCM experience in patient account and denial management
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
surgery schedulingcoding guidelinesreimbursement schemesanalytical skillseClinical Works RCMpatient account managementdenial managementscheduling accuracypre-op protocolsperformance metrics
Soft skills
organizational skillscommunication skillsteamworkindependencementoringleadershipproblem-solvingadaptabilityattention to detailcollaboration
Certifications
High School Diplomasurgical coordination certificationcompliance certification