QA Automation Engineer

• We are seeking a proactive and skilled Automation Engineer to join our dedicated Process Automation Scrum Team.
• This role is in support of our efficiency strategy, focused on eliminating manual work across the organization through the strategic use of automation tools.
• The successful candidate will be a hands-on technical expert, transforming business and operational processes into scalable, reliable automated workflows that support our internal employees and clients.
• Automation Development & Implementation:
• - Process Automation Design: Design, develop, and implement end-to-end automation solutions using the team’s core tools: PIA, various scripting languages (e.g., Python, PowerShell), and Microsoft Power Automate.
• - Operational Automation: Focus on high-impact operational areas, specifically automating NOC (Network Operations Center) and SOC (Security Operations Center) notification, triage, and resolution processes to speed up service delivery and incident response.
• - Business Automation: Develop automated workflows for key business functions including billing reconciliation and invoicing, procurement request management, and contract lifecycle processes.
• - Code Quality & Standards: Write clean, well-documented, and efficient automation scripts and flows. Ensure all solutions adhere to company security standards, governance policies, and high availability requirements.
• Team Collaboration & Scrum:
• - Scrum Participation: Actively participate in all Scrum ceremonies (e.g., daily stand-ups, sprint planning, backlog refinement, retrospectives) as a dedicated member of the automation team.
• - Stakeholder Engagement: Collaborate closely with process owners and subject matter experts (SMEs) from IT Operations, Finance, Security, and other departments to gather requirements, map existing manual processes, and validate implemented automation solutions.
• - Process Intelligence (PIA): Utilize PIA insights and data to prioritize automation opportunities, define project scope, and measure the realized business value (e.g., time saved, error reduction) post-implementation.
• Tool Management & Maintenance:
• - Tool Expertise: Serve as a technical expert on the core automation platforms (PIA, Power Automate), staying current with new features, integration capabilities, and best practices.
• - Maintenance & Support: Monitor, maintain, and troubleshoot existing automation workflows and scripts. Own the technical debt reduction and continuous improvement of deployed solutions.
• - Reusable Components: Develop and maintain a library of reusable automation components, templates, and functions to accelerate future development efforts.
• Additional Responsibilities:
• - Stand-up and Scrum Ceremony attendance.
• - Consult with Automation Scrum Master on scrum improvements.
• - Collaborate with other scrum team members to achieve sprint objectives.

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