Technical Customer Success Specialist
Press Ganey
full-time
Posted on:
Location Type: Hybrid
Location: Illinois, Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $85,000 - $110,000 per year
Job Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Provide technical expertise throughout the client lifecycle
- Serve as the first escalation point for issues involving Data Egress, HL7, FHIR integration, FTP, and other technical integrations
- Collaborate with clients and engineers on technical configurations
- Investigate and resolve complex data flow and infrastructure issues promptly
- Mentor and provide technical training to Support team members
- Document technical workflows and share knowledge across internal teams
Requirements
- 3+ years of SQL experience
- 3+ years of technical troubleshooting experience
- 3+ years in a client facing role preferred
- Bachelor's degree in Information Technology, Business, Operations, or related field required
- Highly organized, methodical, and motivated
- Strong written and verbal communication skills.
Benefits
- Discretionary bonus tied to achieved results
- Competitive benefits package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLtechnical troubleshootingdata flowHL7FHIR integrationFTPtechnical configurations
Soft skills
highly organizedmethodicalmotivatedstrong written communicationstrong verbal communicationmentoringtraining
Certifications
Bachelor's degree in Information TechnologyBachelor's degree in BusinessBachelor's degree in Operations