Operations

• Lead day-to-day operations of an Application Specialist team specializing in implementation, system configuration, data ingestion, data mapping, and client support.
• Ensure that technical needs during the client’s onboarding experience are seamless, and accounts are configured to client specifications.
• Monitor service performance standards, including timeliness and quality, to ensure client needs are consistently met.
• Coach, mentor, and develop team members to deliver exceptional client experiences.
• Partner closely with the Product and Safety Leadership team to prioritize work appropriately.

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Operations Coordinator

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