Program Manager

• Create, manage and communicate the development workflow plan to ensure all members are aware of current status, next steps, potential roadblocks and solutions at all times.
• Organize and maintain the online project folders per SOP guidelines and work closely with the Associate Program Manager (APM) or Program Coordinator (PC) to ensure all client communications and financial documents are filed properly.
• Oversee the client’s medical/legal/regulatory (MLR) process with the PC including submissions, contracting with taggers, communications with the client’s MLR coordinator and monitoring status.
• Provide a consultative role with the SAD in detailing scope and allocating PM and PC hours.
• Work closely with the team to ensure they are alerting the SAD of scope changes and time-of-staff overages.
• Monitor the BVA reports with the Financial Analyst and alert the SAD of any deviations from the contract.
• Oversee the invoicing process including reconciliation and client financial reports.
• Act as primary client contact for project status, MLR process and invoicing.
• Provide strong verbal and written communications to the client and internal teams including status reports and meetings, financial reports, assignment reports and meeting agendas and summaries.
• Ensure compliance guidelines are followed including but not limited to legal templates, Sunshine Act reporting, and client training requirements.
• Depending on account requirements, manage logistics vendor and perform meeting planning tasks, including site search, venue contracting, travel arrangements, food/beverage and audio visual equipment.
• Manage vendors not associated with strategy and content such as print, video production, and transcription. Work closely with team leadership to manage other vendors in collaboration with or under the direction of the SAD or SD.
• Oversee the PC assignments and provide coaching and training as needed.

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