Application Engineer

• Work as a strategic partner to the business by aligning with various groups on their strategic vision and business priorities, acting as the primary liaison between business teams and technology.
• Understand the technology capabilities required to support business needs and develop and maintain a technology roadmap for applications in scope, proactively communicating and collaborating with business stakeholders.
• Lead business requirements gathering sessions and analyze key business processes and requirements. Understand business processes, issues, use cases, requirements, system integrations, reporting, and data flow in depth.
• Drive productivity and creativity by improving existing processes or implementing new business processes through technology solutions, including conducting comprehensive analysis of current and future application usage across teams and personas.
• Collaborate closely with the technical lead and engineers to translate business requirements into scalable and integrated technology design and solutions.
• Develop and implement best practices and governance for application access, usage, and data across the organization. Work with business users to document, manage, and prioritize bug fixes and enhancements.
• Drive an enablement program to increase the adoption of core applications (including training, support documentation, and office hours).
• Support business users on system configuration and administration, including identifying system issues, troubleshooting, and analyzing potential solutions and workarounds.
• Support product development and release lifecycle by working with the technical lead and developers to test and release new system functions, ensuring on-time delivery of new products and features. This includes assisting with new releases and approving all User Acceptance Testing (UAT).
• Participate in sprint planning and other team rituals, including on-call for your area, with a focus on continual process reflection and improvement over time.

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