Solutions Engineer

• Own a portfolio of 15-20 concurrent enterprise IT projects, ranging from implementations to migrations, architectural changes, and adoption of new use cases.
• Drive end-to-end project planning and execution, including documenting scope, milestones, roles, risks, and dependencies.
• Monitor and adjust project scope and timelines to accommodate changes and mitigate risk.
• Manage and resolve risks, identifying issues early and collaborating with internal and external stakeholders to remove blockers.
• Interpret project-related contractual obligations and ensure compliance throughout delivery.
• Act as the primary point of contact for all project communications, updates, and escalations.
• Coordinate and facilitate meetings, scheduling and leading internal and customer-facing sessions that promote engagement and accountability.
• Drive alignment across Sales, Customer Success, Engineering, and Leadership to deliver cohesive, successful outcomes.
• Support customer satisfaction and long-term retention through thoughtful delivery and relationship management—building referenceable accounts.
• Escalate issues to management and surface insights that inform process improvements or resource planning.
• Maintain clear, current, and accessible project documentation across systems such as Salesforce and project management tools.
• Identify and share best practices that improve project delivery consistency and efficiency across the team.
• Create repeatable processes and tools that make project management scalable as the team and customer base grow.
• Improve internal collaboration by clarifying roles, handoffs, and shared responsibilities across departments.

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