Customer Success Manager

• Develop relationships across the portfolio of accounts to drive value for all customer on their journey
• Continually seek out opportunities to increase customer satisfaction and deepen client relationships.
• Perform proactive issue and risk monitoring for trends and resolution
• Address majority of client issues and resolve problems to client’s satisfaction
• Adopt and use digital technologies to the impact
• Serve as the first line of escalation for support issues
• Assist in defining client standards and process for new projects and product deliveries
• Drive clients toward contract renewals through effective relationship management
• Identify opportunities for improvement, make constructive suggestions for change, and positively contribute to client operations.
• Working closely with the Customer Success Managers (CSM) and/or other members of the Customer Success team to determine and implement needs as required by evolving process strategy and client scope
• Provide weekly detailed status reports where applicable
• Identify sales opportunities for account growth and retention
• Contribute to team building and knowledge sharing opportunities

Customer Success Associate

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