Ecommerce

• Handles inquiries, complaints, cancellations, invoice disputes, and order-related issues via email, phone, and chat
• Processes customer orders, maintains detailed records, manages accounts and transactions on e-commerce platforms
• Actively resolves issues and tracks orders to delivery, sometimes stepping in to handle complex or escalated cases
• Works to boost sales and customer retention through positive engagement and monthly account review and occasionally assists with sales-related tasks and marketing efforts
• Coordinates with internal teams like logistics, marketing, and sales to streamline processes and resolve customer problems
• Monitors metrics related to customer satisfaction and account performance to identify trends and opportunities for improvement
• Other job related duties as assigned

E-Commerce Customer Account Specialist

eCommerce Sales and Marketing Coordinator

Executive Director, Ecommerce – Growth Marketing