Manager

• Ensure providers are well-oriented to PM Pediatric Care’s culture, value and processes; engaged; and well-trained.
• Provide training and education for new providers.
• Reinforce skill development among low-performing providers.
• Assist in adjusting the provider schedule to match training needs and seasonality.
• Address quality or safety concerns.
• On-time progression of new providers through UPTP (Universal Provider Training Program) program.
• Provider retention.
• Timely scheduling of interviews and candidate hiring decisions.
• Individual provider performance.
• Building a culture of quality and safety.
• Work with central support teams to ensure new providers are onboarded, credentialed, and have completed required HR and educational training prior to start date.
• Provide in-person orientation for new providers.
• Respond to provider callouts and secure backup coverage for shifts with callouts.
• Respond to patient complaints that are medically related and escalated from the provider who rendered care or calls that are urgent in nature.
• Review safety reports, investigate root causes, implement corrective actions, and close loop with central teams.
• Accountable for region’s quality metrics, provider efficiency, and provider team retention metrics.
• Review candidates presented by central support teams, conduct on-site interviews, arrange shadowing shifts for candidates, and make timely hiring recommendations to ROD.
• Travel to all sites on weekly or bi-weekly basis.
• Conduct regular chart reviews for providers.
• Conduct pNPS review monthly and, in collaboration with SVP of Clinical Standards, Training and Quality, work with bottom 3 providers on action plan and progress.
• Recommend to SVP of Clinical Standards, Training and Quality and ROD any providers in need of Performance Improvement Plans.

Regional Clinical Manager

Regional Clinical Manager

Branch Manager