Customer Success Manager

• Leverage scale techniques to manage large volumes of customer contracts and value-driven conversations throughout the customer lifecycle
• Support, manage, and close renewal transactions and maximize the renewal forecast
• Collaborate within Revenue and Success, Marketing and Legal to drive renewals and identify upsell opportunities
• Work in partnership with Account Executives to engage sales resources for expansion opportunities
• Drive Pluralsight’s Client Engagement Model to ensure mutual customer and company success
• Anticipate customer needs, proactively forecast and mitigate risk to ensure streamlined renewal and negotiation processes
• Maintain and lead periodic check-ins with key customers to ensure value realization
• Provide advanced product information and recommend services and configurations to meet customer needs

Customer Success Specialist

Customer Success Manager – APAC

Senior Customer Success Manager, Training

Customer Success

Customer Success Manager

Director of Customer Success