Commercial Account Executive
Climb Channel Solutions NA
CloudCyber Security
Customer Success Specialist
Pluralsight
full-time
Posted on:
Origin: • 🇦🇺 Australia
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
CloudCyber Security
About the role
- Leverage scale techniques to manage large volumes of customer contracts and value-driven conversations throughout the customer lifecycle
- Support, manage, and close renewal transactions and maximize the renewal forecast
- Collaborate within Revenue and Success, Marketing and Legal to drive renewals and identify upsell opportunities
- Work in partnership with Account Executives to engage sales resources for expansion opportunities
- Drive Pluralsight’s Client Engagement Model to ensure mutual customer and company success
- Anticipate customer needs, proactively forecast and mitigate risk to ensure streamlined renewal and negotiation processes
- Maintain and lead periodic check-ins with key customers to ensure value realization
- Provide advanced product information and recommend services and configurations to meet customer needs
Requirements
- Requires a minimum of 2 years of experience in Success and Renewals
- Experience renewing customers and identifying expansion opportunities
- Experience developing and implementing a relationship management and success plan for existing customer accounts with manager guidance
- Background in business development, sales or scale customer success
- Strong negotiation, prioritisation and relationship building skills
- B2B SaaS experience; familiarity with SaaS renewal motion
- Comfortable using a variety of communication methods (outbound emails, phone calls, virtual meetings, webinars)
- Proven track record of managing a high-volume portfolio of enterprise accounts leveraging data to improve efficiency
- Business acumen and ability to analyze data to address customer situations
- Ability to travel up to 15%
- Experience with Gainsight, Salesforce, and Gong is preferred
