Project Manager

• Own the full delivery of instructor-led and blended learning programs—from kickoff through completion—ensuring a high-quality experience for every customer.
• Act as the primary point of contact for clients throughout project delivery, managing weekly check-ins, training plans, and quarterly reviews.
• Partner with Account Executives early in the sales process to scope new engagements, identify needs, and confirm resources.
• Coordinate with instructors, content developers, and internal operations teams to align course materials, technology requirements, and schedules.
• Manage logistics for both virtual and in-person deliveries, including setting up environments, labs, and cloud-based solutions.
• Track and manage key delivery metrics including project budgets, profitability, and evaluation scores.
• Facilitate retrospectives and contribute to ongoing process improvements that make our delivery operations more scalable and effective.
• Balance multiple projects at once—from one-day webinars to 16-week academies—while maintaining excellent communication and consistency.
• Support long-term client success by planning ongoing training engagements and maintaining strong relationships over time.

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