Customer Success Manager

• Manage the complete customer lifecycle , including forecasting, opportunity management, quoting, agreement negotiations, and order creation and submission
• Engage proactively with Revenue and Customer Success counterparts to identify and mitigate risks within your customer base, often using digital or data-driven strategies
• Partner effectively and cross-functionally with Sales Account Executives to support expansion opportunities and ensure customers receive the best possible experience
• Collaborate with internal teams to improve renewal processes, forecasting accuracy, and customer outcomes

Customer Success Specialist

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