Community Operations Specialist
Plaud
full-time
Posted on:
Location Type: Hybrid
Location: Tokyo • 🇯🇵 Japan
Visit company websiteJob Level
Junior
About the role
- Serve as the voice of our brand in our online communities, actively engaging with users, answering questions, and enforcing community guidelines to ensure a safe and constructive environment.
- Act as a first responder for user-reported issues, troubleshooting problems, and escalating complex bugs with clear, concise data to our Product and Engineering teams.
- Champion the voice of the customer by analyzing community conversations to identify trends, synthesize feedback, and deliver actionable insights that will directly influence our product roadmap.
- Partner with Product, Marketing, and Sales teams to execute community-facing initiatives, such as feature launches, user feedback surveys, and online events.
- Help build and scale our community programs, including identifying and nurturing relationships with super users and brand advocates to foster a self-sustaining ecosystem.
Requirements
- 1+ years of experience in a customer-facing role such as community management, social media management, or technical support.
- Native Japanese speaker with professional fluency in English or Mandarin.
- A genuine passion for and curiosity about AI, software, or consumer technology products.
- A strong sense of empathy and a user-centric mindset, with a natural desire to help people solve problems.
- Ability to work independently and manage multiple tasks in a fast-paced, remote-first environment.
Benefits
- Market-competitive compensation
- Global exposure
- A vibrant, creativity-fueled work atmosphere
- Continuous learning opportunities
- Fast career development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
empathyuser-centric mindsetproblem-solvingindependencetask management