Customer Success Manager

• Serve as the post-sale face of Pipedrive for strategic accounts to onboard customers by assessing their business needs to create a custom success plan to ensure adoption and value realization
• Proactively build and maintain strong ‘high and wide’ relationships with key stakeholders in assigned portfolio to actualize long term retention
• Use influence with key stakeholders to drive usage and adoption to ensure customer health and full product value attainment.
• Engage in continuous discovery with assigned accounts to uncover upsell opportunities to drive expansion revenue within their portfolio..
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Tailor content and communication style to service a variety of stakeholders from senior executives to end-users
• Act as a point of escalation, when required, to help manage customer expectations during security incidents
• Serve as the voice of the high value customer with internal teams, advocating for their business needs to keep cross functional teams abreast of changing market needs and customer pain points
• Engage in self-driven business study to ensure the ability to connect with and advise a diverse customer base from various industries
• Conduct customer calls via web-based video software utilizing the camera, screen-share and screen management features to foster strong relationships and ensure a smooth process

Customer Success Manager

Customer Success Manager, CCaaS Specialist

CRM Deployment Specialist