Senior Manager, Creative Operations
intercom Inc,.
Strategy and Operations Manager
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • 🇺🇸 United States
Visit company websiteSalary
💰 $80,710 - $166,168 per year
Job Level
Mid-LevelSenior
About the role
- Shape, scale, and deliver best-in-class onboarding programs to accelerate new hire integration and drive consistent, high-quality experiences.
- Develop and lead learning, training, and upskilling initiatives that enable the entire MCDC org to adapt to evolving business and creative needs.
- Build, evolve, and manage knowledge management systems—crafting and maintaining documentation, playbooks, and best-practice libraries.
- Seek opportunities to utilize generative AI tools and agents to amplify impact and help the org leverage these technologies for efficiency and innovation.
- Identify process gaps and drive operational excellence—owning end-to-end optimization of internal workflows, tooling, and collaboration practices.
- Cross-train and flex into supporting other business operations priorities—including finance oversight, deal desk activity, headcount management, and internal tech/tools projects.
- Serve as a key cross-functional partner; drive alignment and communication with stakeholders at all levels to support seamless business operations and team success.
Requirements
- 4+ years of relevant experience in business operations, program management, L&D, or a related role—ideally in a creative, technology, or high-growth environment.
- Demonstrated expertise leading onboarding, training, and knowledge management initiatives from concept to execution.
- Operationally minded with a proven track record of delivering process improvements, managing complex projects, and driving cross-functional programs to success.
- Exceptional communicator—able to influence, build buy-in, and adapt messaging for diverse audiences.
- Highly curious and proactive, with a demonstrated excitement for learning and experimenting with new technologies—including generative AI tools and agents.
- Skilled in synthesizing feedback, evidence, and insights to inform decision-making and continuously raise the bar for operational excellence and team enablement.
- Bachelor’s degree or equivalent experience.
- US-based applicants only.
Benefits
- Position is also eligible for equity.
- Flexibility to do your best work via PinFlex.
- Remote-friendly role with in-person collaboration up to 1-2 times per year (can be situated anywhere in the country).
- Information regarding the culture at Pinterest and benefits available for this position can be found at the company careers page.
- Pinterest is an equal opportunity employer and provides accommodations during the application process.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
onboarding programstraining initiativesknowledge managementprocess improvementsproject managementcross-functional programsdocumentationplaybooksbest-practice librariesoperational excellence
Soft skills
communicationinfluenceadaptabilitycuriosityproactivitysynthesizing feedbackdecision-makingteam enablementstakeholder alignmentcollaboration
