Pinnacle

Customer Service Representative

Pinnacle

part-time

Posted on:

Location Type: Office

Location: Elk Grove • California • 🇺🇸 United States

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Salary

💰 $18 - $19 per hour

Job Level

Mid-LevelSenior

About the role

  • Greet all customers with enthusiasm and professionalism, creating a welcoming environment
  • Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
  • Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance
  • Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
  • Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
  • Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy
  • Perform safe drops, cash counts, and drawer balancing at shift end following standard procedures
  • Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing
  • Maintain signage, promotional materials, and pricing accuracy
  • Prepare and maintain all self-serve and ready-to-eat food and beverage stations
  • Follow all food safety, sanitation, and temperature guidelines
  • Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal.

Requirements

  • High school diploma or equivalent preferred
  • Previous experience in retail, food service, or customer-facing roles preferred
  • Basic knowledge of POS systems and cash-handling procedures
  • CPR and First Aid training a plus
  • Strong communication skills and the ability to work effectively in a team environment.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Point of Sale (POS) systemcash handlingdrawer balancingfood safetysanitationtemperature guidelines
Soft skills
communication skillsteamworkcustomer servicepositive attitudeenthusiasmprofessionalism
Certifications
CPR trainingFirst Aid training