Field Service Engineer – IGT/DXR
Philips
full-time
Posted on:
Location Type: Remote
Location: Remote • Ohio, Virginia, West Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $28 - $44 per hour
Job Level
Junior
Tech Stack
Ray
About the role
- Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times
- Understand the customer's business and competitive environment; generate service revenue
- Actively participate as a member of the regional work team; improve team processes and identify training gaps
- Seek out opportunities to increase capability and capacity
- Perform all administrative duties within established Philips, State, and Federal regulatory requirements
- Adhere to established training, quality, and safety requirements
- Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems
Requirements
- 1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years of experience in other electromechanical industries
- Experience with diagnostic x-ray/cardiovascular/cath labs/image guided therapy equipment preferred
- Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment
- Knowledge and use of all necessary tools and test equipment
- Associate degree in electronics or related field, or equivalent combination of education and experience
- Must be able to perform minimum physical, cognitive and environmental job requirements with or without accommodation
Benefits
- field service and lead generation incentive bonus plans
- on-call pay
- company fleet/car
- training
- advancement opportunities
- comprehensive Philips Total Rewards benefits program
- generous PTO
- 401k (up to 7% match)
- HSA (with company contribution)
- stock purchase plan
- education reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
diagnostic imagingelectromechanical systemselectronic theorymechanical theorynetworking theoryinstallationdiagnosisrepairtest equipmentadministrative duties
Soft skills
customer serviceteam collaborationprocess improvementtraining identificationproblem resolutioncommitmentexpectation managementcapability enhancementcapacity enhancementadherence to regulations
Certifications
Associate degree in electronicsrelated field certification