Manager

• Monitoring & reviewing of electronic surveillance (Access Control & CCTV) as well as security alarm systems (Intrusion/Fire).
• Assist in coordination of physical security programs (alarms, CCTV, access control).
• Oversee daily operations of the SOC sites in assigned areas, ensuring necessary coverage is in place.
• Develops partnerships & collaborates with 3rd party Contract Security Services, Federal, State and Local Law Enforcement agencies, which improves prosecution, restitution opportunities, and ensures the protection of company assets/employees.
• Assisting with the development of training for Emergency Preparedness and Response.
• Support all functional areas of the business when needed, during critical emergencies.
• Interview and hire all new Security personnel within area of responsibility.
• Provide onboarding and ongoing training to all Security team members in area of responsibility.
• Provides technical leadership and guidance to team members to ensure daily tasks, productivity level, and goals are met and maintains a consistent and successful security standard.
• Assists with facilitating the objectives of the Security team, by providing answers to questions, as well as providing the team with the tools and resources they need to perform their tasks.
• Review and approve timecards every pay period for hourly team members.
• Provide coaching and corrective measures to underperforming team members.
• Performing Asset Protection related audits & making recommendations to corporate and field business partners.
• Stay current with all laws, rules, and regulations as they pertain to Asset Protection and Security.
• Assign regular inspections of intrusion detection systems.
• Program intrusion detection systems and ensure accuracy.
• Ensure security operations center team members are maintaining secure physical access and effectively managing access control, as well as access to alarms/keys for all PharmaCann locations.
• Delegate remote video monitoring of all PharmaCann retail, cultivation and corporate sites to operators.
• Ensure security operators respond to alarms appropriately, communicating situations as received.
• Utilize all available data & incident reporting tools to identify trends, hotspots, and other potential opportunities that require further investigation.
• Investigate inventory compliance and accuracy at Dispensaries and Cultivation facilities.
• Observing and inspecting the receipt and delivery of product at Dispensaries and Cultivation sites.
• Conduct internal investigations and interviews relevant to inventory/cash variances, theft, fraud, dishonest/unethical behavior, damage to the business/property, operational opportunities and violations of policy that adversely affect sales, compliance, loss, or brand integrity.
• Conduct investigative interviews either in-person or via telephone, Zoom, Teams, or similar platforms.
• Maintain thorough and accurate documentation of investigative findings to present operational/compliance failures & dishonest/unethical activity to Human Resources, Operations Executives, Legal, and/or Law Enforcement.
• Assist with the development of exception reporting that will help identify potential fraud and vulnerabilities that exist within the company’s ecommerce format.
• Assist with identifying and responding to scam/social engineering attempts.
• Partner with IT on developing new ways to protect against scam/social engineering attempts.
• Lead with the development and rollout of a shrink program for the company.
• Partner with on-site leadership and Human Resources to identify/resolve rule infractions or violations committed by PharmaCann employees and partnering vendors.

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